Beyond outsourcing: Entering a new sourcing ecosystem

What is the Deloitte Global Outsourcing Survey 2022?

The Deloitte Global Outsourcing Survey 2022 is a comprehensive report that captures the perspectives of nearly 500 executives from global organizations, shedding light on the current trends and future outlook of outsourcing across various industries. (2020 Global Outsourcing Survey | Deloitte US)

This article uses Global Outsourcing Survey 2022 as a source of information, combine with general information that runs throughout the report. Here is some question that gets an answer from it:

1. How do we evaluate outsourcing vendor performance?
2. How we improve outsourcing vendor performance?
3. How do we measure the cost saving of using outsourcing?

These are the question about the Global Outsourcing Survey 2022 to know about report.

Who are the respondents of the Deloitte Global Outsourcing Survey 2022?

The respondents of the Deloitte Global Outsourcing Survey 2022 are executives from a range of industries and geographies. The survey did not provide a specific breakdown of the respondents by industry or geography, but it did note that the respondents represented a mix of large and mid-sized organizations across multiple sectors, including technology, financial services, healthcare, and manufacturing. The survey also noted that the respondents held a range of senior leadership positions within their organizations, including C-suite executives and heads of business units or functions.

What industry sectors are represented in the Deloitte Global Outsourcing Survey 2022?

The Deloitte Global Outsourcing Survey 2022 includes respondents from a range of industry sectors. While the survey did not provide a specific breakdown of the respondents by industry, it noted that the respondents represented a mix of large and mid-sized organizations across multiple sectors. These sectors include technology, financial services, healthcare, and manufacturing, among others. The survey aimed to gather insights on outsourcing trends and practices across industries and geographies to provide a comprehensive view of the outsourcing landscape.

What are the key findings of the Deloitte Global Outsourcing Survey 2022?

The Deloitte Global Outsourcing Survey 2022 provides several key findings on outsourcing trends and practices. Some of the key findings include:

1. Finding, developing, and keeping the right talent with the right skills at the right price is more elusive than ever.
2. Third-party delivery models continue evolving to unlock value: Operate Services.
3. Cybersecurity and data and analytics are the top outsourcing priorities.
4. Global in-house centers: Internal sourcing with intention is an alternative to third parties.
5. Evolving from traditional vendor management to holistic ecosystem management.

The survey also notes that organizations are shifting their outsourcing priorities and needs from two years ago due to changes in technologies, ways of working, and borders expanding. The report provides insights into how organizations can navigate these changes to unlock the benefits of outsourcing services effectively.

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After knowing the key findings of the Deloitte Global Outsourcing Survey 2022, we want to understand how organizations can effectively navigate the changes in outsourcing. The Deloitte Global Outsourcing Survey 2022 provides several recommendations for organizations looking to navigate changes in outsourcing effectively.

These are some of the questions I looked to get answered from the survey report.

How do we evaluate outsourcing vendor performance?

The Deloitte Global Outsourcing Survey 2022 notes that evaluating outsourcing vendor performance is a critical component of successful outsourcing relationships. The report suggests several key performance indicators (KPIs) that organizations can use to evaluate vendor performance, including:

1. Service level agreements (SLAs): SLAs are contractual agreements between the organization and the vendor that define the level of service expected from the vendor. Organizations can use SLAs to measure vendor performance against agreed-upon metrics.
2. Quality metrics: Quality metrics can include measures such as defect rates, error rates, and customer satisfaction scores. These metrics can help organizations evaluate the quality of work delivered by the vendor.
3. Cost savings: Cost savings are a common reason for outsourcing, and organizations should track actual cost savings achieved through outsourcing to evaluate vendor performance.
4. Innovation: Vendors can bring new ideas and innovations to an organization, and organizations should track the number of new ideas generated by vendors as well as their impact on business outcomes.
5. Relationship management: Strong relationships between organizations and vendors are critical for successful outsourcing relationships. Organizations should track factors such as communication effectiveness, issue resolution timeframes, and overall satisfaction with the relationship.

Overall, these KPIs can help organizations evaluate vendor performance across multiple dimensions and ensure that outsourcing relationships are delivering value to the organization.

How we improve outsourcing vendor performance?

The Deloitte Global Outsourcing Survey 2022 suggests several strategies that organizations can use to improve outsourcing vendor performance:

1. Clearly define expectations: Organizations should clearly define their expectations for vendor performance and communicate these expectations to the vendor. This can include defining SLAs, quality metrics, and other KPIs that will be used to evaluate vendor performance.
2. Establish regular communication: Regular communication between the organization and the vendor is critical for building a strong relationship and ensuring that issues are addressed promptly. Organizations should establish regular communication channels with vendors, such as weekly or monthly check-ins.
3. Invest in vendor management capabilities: Effective vendor management capabilities are critical for successful outsourcing relationships. Organizations should invest in developing their vendor management capabilities, including skills such as contract negotiation, relationship management, and performance monitoring.
4. Provide feedback: Providing feedback to vendors on their performance can help them improve their services and better meet the organization’s needs. Organizations should provide regular feedback to vendors on their performance, both positive and negative.
5. Foster innovation: Vendors can bring new ideas and innovations to an organization, but this requires a culture of innovation within the organization as well. Organizations should foster a culture of innovation by encouraging new ideas from both internal and external sources.

Overall, these strategies can help organizations improve outsourcing vendor performance by setting clear expectations, establishing effective communication channels, investing in vendor management capabilities, providing feedback, and fostering innovation. By taking these steps, organizations can build strong outsourcing relationships that deliver value to the organization over time.

How do we measure the cost saving of using outsourcing?

The Deloitte Global Outsourcing Survey 2022 suggests several ways that organizations can measure the cost savings of using outsourcing:

1. Direct cost savings: Direct cost savings are the most straightforward way to measure the financial impact of outsourcing. Organizations can compare the cost of performing a function in-house versus outsourcing it to a vendor to determine the direct cost savings achieved through outsourcing.
2. Indirect cost savings: Indirect cost savings can be more difficult to measure but can still have a significant impact on an organization’s bottom line. Indirect cost savings can include factors such as increased productivity, reduced cycle times, and improved quality that result from outsourcing.
3. Opportunity costs: Opportunity costs refer to the benefits that an organization could have achieved by using its resources for other purposes instead of outsourcing. Organizations should consider opportunity costs when evaluating the financial impact of outsourcing.
4. The total cost of ownership (TCO): TCO is a comprehensive approach to measuring the total costs associated with performing a function in-house versus outsourcing it to a vendor. TCO includes both direct and indirect costs as well as opportunity costs and other factors such as risk management and compliance.

Overall, these approaches can help organizations measure the financial impact of outsourcing and determine whether it is delivering value to the organization over time. By taking a comprehensive approach to measuring cost savings, organizations can make informed decisions about their outsourcing strategies and optimize their use of outsourcing services.

Conclusion

In conclusion, the Deloitte Global Outsourcing Survey 2022 provides valuable insights into how organizations can optimize their outsourcing relationships. Measuring the financial impact of outsourcing is a critical part of this process, and the survey suggests several approaches for doing so. By carefully measuring the direct and indirect cost savings, along with considering opportunity costs and TCO, organizations can determine whether outsourcing is helping them achieve their business goals and delivering value over time.
The survey also highlights the importance of strong vendor relationships and effective contract management in achieving outsourcing success.
Overall, the survey emphasizes that outsourcing can be a powerful tool for organizations seeking to optimize their operations and achieve strategic goals.

Definition:

TCO stands for Total Cost of Ownership. It is a comprehensive approach to measuring the total costs associated with performing a function in-house versus outsourcing it to a vendor. TCO includes both direct and indirect costs as well as opportunity costs and other factors such as risk management and compliance. By taking a TCO approach, organizations can gain a more complete understanding of the financial impact of outsourcing and make informed decisions about their outsourcing strategies.

Source:

2020 Global Outsourcing Survey | Deloitte US. Available at: https://www.deloitte.com/global/en/services/consulting/perspectives/gx-global-outsourcing-survey.html.